Help & FAQ

Need help with BIDXUP?
Find answers to common questions about rankings, listings, payments, leaderboard positions, refunds, and other common issues.

If you cannot find the answer below, contact contact@bidxup.com.

General Questions

1. What is BIDXUP?

BIDXUP is a public ranking and leaderboard platform where users can submit eligible websites, social-media profiles, products, brands, services, or other listings and obtain a ranking on the BIDXUP leaderboard.

2. How does BIDXUP work?

Choose a category.
Enter your listing information.
Select your ranking amount.
Review your listing.
Confirm your ranking.
Complete the payment.
Once payment is successfully verified, your ranking is processed.
Your listing may then appear on the relevant leaderboard.

Rankings & Leaderboard

3. How do I get ranked on BIDXUP?

Choose Category → Submit Listing → Select Ranking Amount → Confirm → Pay → Ranking Processed.

4. Does paying more always give me the highest ranking?

Your position is determined according to the rules applicable to the selected leaderboard. If another eligible user obtains a higher ranking amount, your position may change.

5. Can my ranking position change after I pay?

Yes. BIDXUP operates as a public leaderboard platform, so another eligible ranking can move your listing down.

6. Can I increase my ranking later?

If BIDXUP provides an option to increase or update an existing ranking, you may use the relevant feature. Additional payment may be required.

7. Is my ranking permanent?

Not necessarily. Your ranking position may change because of new rankings, leaderboard rules, listing removal, policy enforcement, technical changes, or other circumstances described in the Terms of Use.

8. What information can appear publicly?

Depending on the features available, public information may include listing/display name, website/profile URL, category, ranking position, ranking amount, and listing date. Do not submit confidential information you do not want public.

Listings

9. What can I submit?

You may submit eligible websites, social-media profiles, products, brands, services, public profiles, or other supported listings. All submissions must comply with the Terms of Use and applicable law.

10. What content is not allowed?

Illegal, obscene, pornographic, sexually explicit/exploitative, fraudulent, deceptive, unlawful hateful/violent, terrorism-related, illegal drug/service, infringing, malware, scam/phishing, impersonation, or otherwise prohibited content is not allowed.

11. Can I submit someone else's website or profile?

Only submit information you are authorized to submit. Do not impersonate another person or organization or submit false/misleading information.

12. Why was my listing rejected or removed?

A listing may be rejected, removed, restricted, or suspended for violating the Terms, law, another person's rights, security, ranking integrity, or other significant requirements.

Payments

13. How can I pay?

BIDXUP may use Razorpay or another payment provider. Available methods may include UPI, cards, net banking, or other supported methods.

14. Payment succeeded but ranking is not showing. What should I do?

Refresh after a short time. If the payment was charged but the ranking was not created/displayed due to a technical issue, contact contact@bidxup.com with transaction ID, date/time, amount, and relevant confirmation. Never send card number, CVV, UPI PIN, password, or other authentication information.

15. Payment failed. What should I do?

Check whether the amount was deducted. If not, you may try again. If it was deducted but the payment shows failed, contact support with transaction details.

Refunds & Cancellations

16. Can I get a refund?

Because ranking is a digital service, payments are generally non-refundable after successful processing/activation, except where BIDXUP approves a refund, a duplicate payment occurred, payment failed but money was deducted, a refund is required by law, or BIDXUP otherwise determines it appropriate. See the Terms of Use for complete details.

17. I was charged twice. What should I do?

Contact contact@bidxup.com with the relevant transaction details.

Account & Security

18. Is an account required?

BIDXUP currently allows the ranking flow without a traditional user account. Certain features may require additional information as the Service develops.

19. How does BIDXUP protect my information?

BIDXUP uses reasonable technical and organisational measures designed to protect personal information. See the Privacy Policy.

20. Can I request correction or deletion?

Where applicable under Indian law, you may request access, correction or deletion, withdrawal of consent, or other applicable privacy rights by contacting contact@bidxup.com. Identity verification may be required.

Technical Problems

21. Website is not loading. What should I do?

Refresh the page, check your connection, try another browser, clear cache, or try again later. If the problem continues, contact support.

22. Ranking is not updating. What should I do?

Refresh the page and check payment status. If payment succeeded but ranking has not updated, contact contact@bidxup.com with the Transaction ID and relevant details.

23. I found a bug or security issue. How can I report it?

Report technical or security issues to contact@bidxup.com. Do not publicly disclose sensitive security information before BIDXUP can investigate.

Still Need Help?

Contact the BIDXUP Support Team at contact@bidxup.com. For payment/ranking issues, include Transaction ID, payment date, amount, and relevant details. Never send passwords, OTPs, UPI PINs, CVV, or complete card numbers.